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Money Back Guarantee Tranquility Sleepwear

Sleepwear Range

Women's SleepwearWomen's SleepwearWe have a gorgeous range of women's nighties, pajamas and nightgowns in a brilliant array of fabrics, colors and patterns. Our pajamas are classically styled or, for the younger woman, we have PJs that feature funky boxer shorts.
Men's SleepwearMen's SleepwearWe make men's pajamas in a great range of fabrics, colors and patterns. Our traditional men's style can be ordered in long or short.
Kid's SleepwearKid's SleepwearWe make boys and girls pajamas in a fantastic range of fabrics, colors and patterns. Little girls will love choosing their own nightie; why not team it with a matching robe. We make the children's sleepwear to measure so they can have short of long; which ever they choose.
Boxers and PantsBoxers and PantsIf all you wants is just boxer shorts, pajama pants or long silk pants for lounge wear and general wear, this is where you will find all the options.
Robes and KimonosRobes and KimonosWrap yourself in comfort in one our our robes or kimonos. Women's robes range from silky and sexy negligees to modest and comfortable robes: they all look and feel great. Kids will love having matching or mix and match PJs and robes. Men too will love our robes; how about a traditional dressing gown with two front or side pockets and a wide lapel?
FAQs

Questions About Tranquility Sleepwear

Q. What Options do you have for payment?

A. You may pay by using major credit cards via PayPal which is seamlessly integrated into our secure checkout. You do NOT need a PayPal account. 

You can choose to use an e-check with Payal which keeps your banking details secure.  An e-check works just like a regular check and it takes between 5-7 working days to clear funds.

OR

You can PHONE us to place your order and we will process your credit card details through our Paypal Virtual Terminal. All credit card information is secure via this process and you will receive notification of the purchase from Paypal. Our contact details including phone number can be found here, you will speak to either Kathleen or Judith pictured here. Contact Us.

OR

You may pay by Western Union. Please contact us for details and to advise the MTCN.

Q. The order I received is wrong: what do I do?

A. Firstly check if what you received matches what you ordered and is of high quality. If it is what you ordered and it is of high quality but you are not happy for whatever reason please see question below and return for a full refund- no questions asked.

If we make an error is size, fabric, color of making we will either provide you will a full refund or re-make the items. Please return it to us immediately (postmarked within 7 days of receipt) and send an email to us with your request. When we make a mistake we pay all postage costs.

Q. I am not happy with what I received. What do I do now?

A: Please return it to us immediately (postmarked within 7 days of receipt) for a full refund of the cost of goods. You pay the return postage costs. To receive a full refund, goods must be received in new condition with original packing. Please notify us at tranquilitysleepwear@gmail.com and we will provide you with a return address.


Q. How do I care for my pajamas?

A: For Silk: individually hand wash in cool water or dry clean. If hand washing use a silk or wool wash detergent. Rinse three times. Hang inside out in the shade. Cool iron on the underside (inside out). Cover the uniform with a clean cloth to avoid scorching when ironing. If storing the uniform for months or longer use white tissue paper between layers of fabric. Do not use camphor on or close to silk: it stains. 

For Satin: You may dry clean or if washing for the first time then individual hand wash in cool water to test color fastness. After the first wash, if color is fast, then either hand or gentle machine wash in cool water. Rinse well. Hang inside out in the shade. Cool iron on the underside (inside out). If storing the uniform for months or longer use white tissue paper between layers of fabric. Always wash light and dark colors separately to avoid other clothes affecting the color of your Tai Chi uniforms. 

For Cotton: For the first wash use warm water and individual hand wash to test color fastness. After the first wash, if color is fast, then either hand or gentle machine wash. Rinse well. Warm to hot iron with care. If storing the uniform for months or longer use white tissue paper between layers of fabric. Always wash light and dark colors separately to avoid other clothes affecting the color of your Tai Chi uniforms.


Q. My delivery is late. What do I do now? 
A: Please contact us by email or phone using our Contact Us details. We will follow up with the shipping agent immediately.

Orders placed requesting EMS shipping will be treated as a matter of urgency and are generally despatched the day after receiving the order. Your EMS delivery will take 5 to 7 days to most destinations. All other orders are despatched within 3 days and delivery to most destinations will take approximately 21-28 days.


Q. My goods have been damaged in shipping. What do I do now?

A: All our parcels are very carefully packed to avoid damage in transit but in the unlikely event that damage does occur please contact us immediately. You must contact us no later than 72 hours after receipt of your damageds good using our Contact Us details. We will the provide you with return address details.


Q. What about shipping cost and methods? 

A. Our available shipping options for retail orders are:-

(1) 21 to 28 day Regular Air Parcel. 

(2) 5 to 7 day EMS Delivery (No PO Box Address). 

The post office provides a tracking number several days after the parcel is dispatched. The tracking number is generally not live for searching until the parcel reaches the country of destination. If you have any questions regarding your parcel please contact us and the post office  will do a trace. They generally respond to the request by the next day. 

Registered Air Parcel requires you to sign to take delivery, if you prefer to make delivery without signing, please specify at "Add Comments About Your Order" during checkout and we will ship it by Unregistered Air Parcel. By doing so you would agree that the title of the goods has passed to you upon shipment and no claim for lost parcel. 

(1) Shipping using 21 to 28 day Registered Air Parcel is charged at a flat rate of $24.00.

(2) Our 5 to 7 day EMS Delivery starts at $60.

Q. How long does it take to receive my order?

A.  For urgent orders, where you have requested EMS shipping, we aim to dispatch within about 48 hrs of receipt of the order. Then allow about 7 days delivery. All other orders are despatched within about 3-5 days and delivery to most destinations will take approximately 21 to 28 days.

Q. Where are the garment made and dispatched from?

A. Our tailors are located in Vietnam and garments are made to order and dispatched from Vietnam. 

Q. Is your site secure?

A: Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.  Our site is hosted by StoresOnline.com who can be contacted for full details of the security features of our site.

You can contact us using the form below

Contact Kathleen and Judith at Tranquility Sleepwear


Name


Email Address


Message / Comments / Questions


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 Women's Sleepwear | Women's Pajamas | Women's Loungewear |

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Robes and Dressing Gowns 

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Copyright © Tranquility Sleepwear
tranquilitysleepwear@gmail.com
Solla Sollew Trading
Newcastle, Australia
Phone 61 407563333
Skype sollasollew1