Questions About Tranquility Sleepwear
Q. What Options do you have for payment?
A. You may pay by using major credit cards via PayPal which is seamlessly integrated into our secure checkout. You do NOT need a PayPal account.
You can choose to use an e-check with Payal which keeps your banking details secure. An e-check works just like a regular check and it takes between 5-7 working days to clear funds.
You can PHONE us to place your order and we will process your credit card details through our Paypal Virtual Terminal. All credit card information is secure via this process and you will receive notification of the purchase from Paypal. Our contact details including phone number can be found here, you will speak to either Kathleen or Judith pictured here. Contact Us.
You may pay by Western Union. Please contact us for details and to advise the MTCN.
Q. The order I received is wrong: what do I do?
A. Firstly check if what you received matches what you ordered and is of high quality. If it is what you ordered and it is of high quality but you are not happy for whatever reason please see question below and return for a full refund- no questions asked.
If we make an error is size, fabric, color of making we will either provide you will a full refund or re-make the items. Please return it to us immediately (postmarked within 7 days of receipt) and send an email to us with your request. When we make a mistake we pay all postage costs.
Q. I am not happy with what I received. What do I do now?
A: Please return it to us immediately (postmarked within 7 days of receipt) for a full refund of the cost of goods. You pay the return postage costs. To receive a full refund, goods must be received in new condition with original packing. Please notify us at firstname.lastname@example.org and we will provide you with a return address.
A: For Silk: individually hand wash in cool water or dry clean. If hand washing use a silk or wool wash detergent. Rinse three times. Hang inside out in the shade. Cool iron on the underside (inside out). Cover the uniform with a clean cloth to avoid scorching when ironing. If storing the uniform for months or longer use white tissue paper between layers of fabric. Do not use camphor on or close to silk: it stains.
Orders placed requesting EMS shipping will be treated as a matter of urgency and are generally despatched the day after receiving the order. Your EMS delivery will take 5 to 7 days to most destinations. All other orders are despatched within 3 days and delivery to most destinations will take approximately 21-28 days.
A: All our parcels are very carefully packed to avoid damage in transit but in the unlikely event that damage does occur please contact us immediately. You must contact us no later than 72 hours after receipt of your damageds good using our Contact Us details. We will the provide you with return address details.
A. Our available shipping options for retail orders are:-
(1) 21 to 28 day Regular Air Parcel.
(2) 5 to 7 day EMS Delivery (No PO Box Address).
The post office provides a tracking number several days after the parcel is dispatched. The tracking number is generally not live for searching until the parcel reaches the country of destination. If you have any questions regarding your parcel please contact us and the post office will do a trace. They generally respond to the request by the next day.
Registered Air Parcel requires you to sign to take delivery, if you prefer to make delivery without signing, please specify at "Add Comments About Your Order" during checkout and we will ship it by Unregistered Air Parcel. By doing so you would agree that the title of the goods has passed to you upon shipment and no claim for lost parcel.
(1) Shipping using 21 to 28 day Registered Air Parcel is charged at a flat rate of $24.00.
(2) Our 5 to 7 day EMS Delivery starts at $60.
Q. How long does it take to receive my order?
A. For urgent orders, where you have requested EMS shipping, we aim to dispatch within about 48 hrs of receipt of the order. Then allow about 7 days delivery. All other orders are despatched within about 3-5 days and delivery to most destinations will take approximately 21 to 28 days.
Q. Where are the garment made and dispatched from?
Q. Is your site secure?
A: Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection. Our site is hosted by StoresOnline.com who can be contacted for full details of the security features of our site.
You can contact us using the form below
Note: All prices in US Dollars